If you are also ready to share your own experience, please do not hesitate to let us know about this online casino’s positive and negative qualities. You can also find other information related to payment methods such as limits and timeframe for each methods for withdrawal requests. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Ukraine had their winnings voided due to an accusation of card counting. The casino provided evidence proving that the player had, in fact, used a card counting strategy in Live Baccarat.
- The available cryptocurrencies are BTC, BTC Cash, Tether (TRC20), Tether (TRC30), TRON, Ethereum and Litecoin.
- You can make transactions with both FIAT currency as well as cryptocurrency.
- This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
- If you are also ready to share your own experience, please do not hesitate to let us know about this online casino’s positive and negative qualities.
- During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are.
- They normally respond within a few hours during business hours.
- Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
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The team had attempted to follow up with the player but received no response. Due to the lack of communication from the player, the complaint was ultimately rejected. Casino Estrella offers plenty of payment methods for deposits and withdrawals.
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The casino provided evidence proving that the player had used a card counting strategy in Live Baccarat. Our position in this case was that the casino should pay the player their winnings, as we did not consider the strategy they had used to be a sufficient reason to justify confiscating any funds. The complaint was closed as ‘unresolved’.However, the casino later stated that they are willing to reassess the situation. Unfortunately, the player did not respond to further questions, forcing us to reject the complaint. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are.
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Login or Sign up to be able to manage and edit your reviews later on. Casino Estrella has a gambling license issued by Anjouan Gaming in Comoros. We did not find any unfair or predatory rules in the Terms and Conditions of Casino Estrella during our review. Below you have the option to tell the world about your experience with Casino Estrella. They have a link that leads to self-exclusion at the bottom of their website, as well as a page dedicated to responsible gaming.
Complaints directly about Casino Estrella
Moreover, to enhance gambling experiences for existing players, this casino has a lot of things under its belt. Free spins, deposit matches, and even real money are just a part of the bunch of promotions offered at this site. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. On the left side, you can find the main menu where you can navigate to their casino games, the sportsbook, payment methods, promotions, and the VIP club. At the left bottom, you can easily access the live support, check live stats, and search for a specific game. The casino welcome offer can not be combined with any other offer and it is not available for Finnish players.
These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. The maximum withdrawal is capped at €20,000 a month (€1,000 per day or €5,000 per week) and the minimum will depend on the selected withdrawal method. Processing fees will be applied if the member exceeds the number of free withdrawals and the processing time can take up to 24 hours. The player from Italy had their balance canceled due to a rule in the terms and conditions stating that the entire deposit must be wagered before making a withdrawal.
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One of the highlights here are the live casino tables, which broadcast directly from the floor of some of the top casinos in Ireland including the Fitzwilliam and Penthouse Casinos. Roulette, Multi-Player Roulette, Blackjack and Multi Player Blackjack are featured. Furthermore, you will be able to claim more goodies by collecting SuperPoints during your playing session.
We find customer Casino Estrella support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casino Estrella, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Casino Estrella to be good. In our comprehensive review of all relevant aspects, Casino Estrella has attained an Above average Safety Index of 7.5. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree. There are plenty of payment methods available for withdrawals at Casino Estrella. The fastest option is to withdraw with cryptocurrency since they are processed almost instantly.
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- The casino is available and optimized for many mobile devices like tablets, smart phones.
- The team had attempted to follow up with the player but received no response.
- Therefore, we closed the complaint as unjustified and provided the casino with a recommendation regarding the acceptance of such players and/or possible additional processes implementation.
- In proportion to its size, it has received complaints with an average total value of disputed winnings.
- Regardless if you want to play on a desktop device or mobile device, the casino works great, and no long loading times appear to us.
- Our position in this case was that the casino should have paid the player their winnings, as we did not consider the strategy they had used sufficient reason to justify confiscating any funds.
- As a new player at Casino Estrella, you can claim a casino welcome bonus on your first three deposits.
Casino Estrella mobile casino works on all devices and is fully responsible for both phones and tablets. The games load fast and you can make deposits and withdrawals easily. The deposit + bonus money must be wagered 30 times before you can request a withdrawal. It goes without saying that to make the balance withdrawable after using the welcome bonus at this gambling site, players need to make a deposit of 30 times the original one. In comparison with other sites on the market, this wagering requirement is quite reasonable. Like many online casino sites on the market, Casino Estrella offers newbies a profitable welcome bonus, which considerably makes the venture more appealing right in the beginning.